On this customer service page you can find all the useful information to place your orders from Duphil Organic Srl: costs and shipping costs, forms of payment and privacy regulations. If your questions are not answered or you would like a particular product and / or further information and advice, do not hesitate to contact our customer service ( 39 045 6095580) The website www.duphil.it and www.duphil.info are property of the company Duphil Organic Srl registered in the Verona business register n ° VR-442218 and VAT number n ° 04704450230. The registered office of Duphil Organic Srl is in Italy, in Lazise (VR), Località Saline snc. Operational headquarters in Loc. Saline, 37017 Lazise (VR)
Shipping costs and times
Duphil Organic Srl in order to ensure a fast and safe delivery, uses the most important national couriers
Italy:
The expected delivery times for Italy are max. 5 working days.
The cost of shipping for Italy is EURO 8.50 (for orders below EURO 75.00.)
For any order over EUR 75.00 shipping is free.
Europe:
The expected delivery times for European countries, other than Italy, are max. 8 working days. The cost of shipping to European countries is determined based on the country of destination.
In the exceptional case that some products are not available, the customer will be informed immediately, alternative solutions or an extension of delivery times, or a refund will be proposed. Terms of sale: see "purchases and payments".
Purchases and payments
To purchase Duphil products, registration on the site is required. The products are grouped into categories, which are in turn divided into product sub-categories. For each of them, a color photograph is provided, together with a description and the purchase price expressed in EURO, including VAT. The purchase is fast, safe and reserved for customers registered on the site: in the event that the cart has been filled without prior registration, it will be possible to do so at any time without losing the selected products. To start the purchase procedure you need to go to the cart, check the products and quantities chosen and go to the indication of the recipients of the goods. Then the payment method must be chosen, and the necessary information must be filled in. In the last step you have to check the order total and confirm the purchase.
Duphil ORGANIC Srl provides for the following forms of payment:
1) Advance bank transfer
2) Paypal
3) Payment with all credit cards indicated
Guarantees and right of withdrawal
Please see the "Right of withdrawal" page, also accessible via thislink.
Privacy
Please see the "Privacy & Cookies" page, also accessible via thislink.
